Refund policy
Return & Refund Policy – Human Custom Patches
Last updated: 11/15/2025
Custom Products (All Patch Types)
Because all patches are custom-made, returns and refunds are not accepted, unless:
We made a production error
The product arrives damaged
The wrong item was sent
Patch types included:
Embroidery
Sublimation
Woven
PVC
Chenille
Leather
Laser Engraved
Embossed / Debossed
To report an issue, contact us within 7 days of delivery with clear photos.
Production Turnaround Time
After approval of sample and order:
Embroidery, Sublimation, Leather, Laser Engraved: 7–8 business days
Woven, PVC, Chenille: 14 business days (2 weeks)
Non-Custom Apparel (Future products)
If we sell ready apparel in the future (beanies, shirts, caps, etc.):
Returns accepted within 14 days
Item must be unused and in original condition
Customer pays return shipping
Order Cancellation
Custom orders may be canceled within 12 hours.
Once production begins, cancellations are not possible.